Returns: Because all products are manufactured
custom for your order, returns are not accepted. In some
cases, where merchandise could be resold to another party,
returns may be considered (prior authorization is required).
We will not accept any returns on custom size products.
Please contact our Customer Service Department at 1-800-577-5920
to discuss a return. Do not send back merchandise without
prior authorization or it will be refused.
If a return is authorized (merchandise returned
without an authorization will be refused):
A 25% restocking charge will be applied.
Once the return has been received we
will issue a credit for the product total only. Freight
charges will not be refunded.
Any credits issued are for merchandise
only (no cash refunds will be made), and must be used
within six (6) months of date issued.
We will send a return authorization form
and label. The form must be must be included inside the
box and the label attached to the outside of the box.
The product must be repackaged as it was originally delivered.
New Accounts:
All initial orders will be shipped by credit card or prepaid.
We accept Visa, MasterCard, Discover, and American Express.
Net Thirty (30) day terms are available after the first
order to companies with a satisfactory credit rating. After
your initial order you may request a credit application
for an open account. Please allow two (2) weeks for a response
to your request.
Credit Card Orders:
Orders being paid for by a credit card will be charged when
the order is placed to verify credit card information. Any
declined card orders will be cancelled. Orders over $2,500
from customers without an established account of at least
6 months will be contacted for account verification.
Minimum Order:
One-hundred dollars ($100). Orders under $100 will be assessed
a fifteen dollar ($15) service charge. No orders under $50.00
will be accepted, for smaller orders visit Frame Place.com.
Rush Order:
Order will be shipped within three (3) business days of
receipt. Rush orders are subject to a minimum fee of twenty-five
dollars ($25) or 20% of the order total whichever is greater.
Availability of the rush service is dependent upon current
production volume. Please call for availability and details.
Prices:
Listed at wholesale cost on price list. Prices subject to
change without notice.
Taxes:
Consumer/Purchaser is responsible for any State, County,
City, or Municipal Consumer Use Tax. Multi-state
Tax Exempt form.
Headers:
Frame header selection may vary from pictures shown in catalog.
Cancelled Orders:
Orders may not be cancelled anytime after production of
the order begins.
Shipping:
All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B.
Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped
via Priority Mail Insured. Freight charges for zone 5, which includes but is not
limited to all non-US
shipments, P.O., APO, FPO, Hawaii, Puerto Rico and District
of Columbia orders will be billed actual freight at time
of shipping. All C.O.D. orders over $500.00 will have a
separate C.O.D. tag per box. Orders requiring LTL shipping
and/or require lift-gate delivery, inside delivery, residential
delivery, or that include Oversize Frames may be subject
to additional freight costs.
Returned Checks:
Returned or NSF checks will result in your account being
placed on a prepaid or credit card status only. A forty
dollar ($40) service charge will be assessed for each returned
check.
Claims:
If damage has occurred and you feel that it was due to mishandling
by the freight carrier, please contact Customer Service
at 1-800-577-5920 to advise immediately. You must call us
within 48 hours of receipt of packages to report a claim.
We will then file a claim with the carrier. Please keep
all packaging until claim has been settled. Economy Frames
is absolutely not responsible for damage to any frame larger
than 16" x 20" that includes glass (Our policy
is not to ship frames over this size with glass by Fed Ex
or UPS).
Refused/Undeliverable
Orders:
Please do not refuse an order. Refused shipments are subject
to a 25% restocking fee and freight charges will not be
refunded.
Defective Product:
We must be notified of any defect in product within three
(3) days of receipt of goods. Replacements will ship in
3 full business days. Any defective product will be replaced
by a new and identical product or part free of charge. "Closeout"
frames are not included and are sold AS IS.
Backorders:
Backorders of over twenty-five dollars ($25) will be shipped.
Backorders over 30 days old will be cancelled. If you do
not want a backorder shipped, please notify us. A majority
of our orders are shipped complete.
Final Sale:
All sales of goods and/or services shall be final and payment
in full shall be in accordance with all other terms, conditions,
and agreements included on this page, and the credit application.
No transaction shall be construed to be a consignment of
said goods and/or services. The person, company, or legal
entity executing the credit application or submitted order
is liable for any and all legal fees, services, and/or costs
arising out of or associated with judgment rendered on behalf
of Economy Frames should Economy Frames be forced to initiate
court action against applicant or purchaser.
Sample Molding Program:
We want all of our Customers to be satisfied with their
purchase, so we encourage use of our Sample Molding program.
This will ensure that when you receive your order, your
expectations will be met. We will send you, for $1.00 each,
a 4" sample of any type of molding that we carry-no
limit. Freight charges of $2.95 for every 5 samples will
apply. Please contact our Customer Service Department at
1-800-577-5920 to request a sample or send us an email to
frameusa@mindspring.com
Privacy
Policy
Your privacy is important to us. To better
protect your privacy, we provide this notice explaining
our online information practices and the choices you can
make about the way your information is collected and used.
This notice applies to all information collected or submitted
on the economyframes.com website.
The only personal information we collect
are email addresses.
We use return email addresses to answer
the email we receive. Such addresses are not used for any
other purpose and are not shared.
We never use or share the personally identifiable
information provided to us online inways unrelated to the
ones described above.
To prevent unauthorized access, maintain data accuracy,
and ensure the correct use of information, we have put into
place appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online.
Protecting the privacy of the very young
is especially important. For that reason, we never collect
or maintain information at our website from those we actually
know are under the age of 13, and no part of our website
is structured to attract anyone under 13 to provide information
to us.
You can correct factual errors in your personally
identifiable information by sending us a request detailing
the error(s). To protect your privacy and security, we will
also take reasonable steps to verify your identity before
granting access or making corrections.
Should you have questions or concerns
about this privacy policy, please call us at (800) 577-5920
or send us an email at frameusa@mindspring.com.
